Frequently Asked Questions

Group & military discounts
Multi Package & Group Discount: After paying full price for one detail package, You will save $50 on every additional package during that visit. Savings can be split between customers if requested.

We offer a 10% discount to all active & retired military & dependents services exceeding $150

Why people choose us
You choosing to contact us shows that you care about quality. We also understand that because of the quality & convenience of our services, our prices may not fit into everybody’s budget. Our job isn’t just detailing vehicles. Our main priority is to make sure that you find a quality detail service. Below are the reasons our customers choose us in the form of questions you can ask other detailers when shopping around to ensure that they will provide you with the quality and value you deserve.

What soaps do you use?

Some budget detailers use dish detergent instead of car wash soap which strips wax and hazes the paint, leaving your vehicle unprotected.

How Long Does Your Wax Last?

Some waxes only last 3-6 months. It’s worth it to spend a little extra for a Twelve-Month Sealer Wax.

Do You Clay Bar Vehicles?

Claying vehicles removes embedded contaminant that washing does not. Clay Bar Treatment allows waxes and polishes to work correctly and last longer.

What Are Holograms?

If a Detailer doesn’t know what these are, don’t let them near your car with a buffer. If they do, ask them what they do to prevent holograms.

How Do You Clean Carpets?

Heated Extraction is the most efficient way to deep clean automotive fabric. Other methods just clean the surface and leave behind sticky soap residue, which collects dirt even faster than before.

What Does Your Detail Include?

Some “detailers” will try to sell you in detail, but only provide you with a car wash. Beware.

Are You Insured?

If any damages or injuries occur, you need to be sure you and your detailer have proper coverage.

Are you insured?
Are you insured?

Our insurance plans cover us for the following unlikely events:

  • Damage caused to your vehicle during service or transportation.
  • Potential injuries that could occur on your property during service
  • Plus many other policies to protect us in the areas of business that are not customer related.
Do you accept credit cards?
We take all forms of payment. Check, cash, credit & debit, whichever is most convenient for you.
Where are you located?
We are strictly mobile, so we are located wherever is most convenient for you. Our mobile service based out of the heard of Newport News, services all of Hampton Roads. The prices shown on our home page are for areas within a seven-mile radius of our headquarters. For more specific pricing, schedule online, or give us a call.

Cities in Hampton Roads include:

Chesapeake, VA; Gloucester, VA; Isle of Wight, VA; James City, VA; Mathews County, VA; York County, VA; Hampton, VA; Newport News, VA; Norfolk, VA; Poquoson, VA; Portsmouth, VA; Suffolk, VA; Virginia Beach, VA; Williamsburg, VA,

Do i need to be home?
You do not need to be present for the service, & we can perform our services anywhere that the vehicle will be located for the duration of the service, not water or power access necessary. All we need is access to the keys.

We de prefer for someone to be present at the time of completion so they can see the results. Our favorite part of this job is seeing the reactions our customer have when they see their car looking as good as the day they bought it.

In the event you cannot be present, we can always review the results and process payment over the phone.

How much do you charge?
We have various detailing packages to suit your vehicle in any condition. If you are not sure which package is best for you, our online scheduling is set up to ask you all the questions needed to determine which package will make your vehicle look new again. Also feel free to give us a call with any other questions you may have.

Is the package you want more than your budget? Let us know, and we will save you money by determining what your main priorities are, and further customize the package only focus on the areas you are most concerned.

How long does the service take?
Until we have decided on the package that best suits your vehicle, and the condition of the vehicle, it is difficult to predict how much time we require for the service. But a rough estimate is:
  • Exterior Detail: 2 Hours per vehicle
  • Interior Detail: 2.5 Hours per vehicle
  • For a more accurate time estimate call or schedule online.
Do you need access to water or electricity?
We bring all of the water and electricity needed for us to complete the job at your most convenient location.

The only thing you need to set up is the appointment and a way for us to access the keys.

What if it rains?
Chance of rain before the appointment

Except for our Spruce-Up Plan services, we highly recommend proceeding with any plans for detailing services regardless of the weather forecast. The products used on the exterior of your vehicle have hydrophobic properties that will cause rain to bead up and roll off of your vehicle. Once the storm has passed, your vehicle will still look as good as new.

Rain at the time of the appointment.

If it is raining on the day of your appointment, we will call you at least an hour in advance to discuss which option is most convenient for you. A few of our choices include:

  • Waiting out the rain and coming out once the weather is clear
  • rescheduling the appointment for the soonest available spot that fits your schedule.
  • If you have an enclosed area to park the vehicle in, let us know. We will determine if space is suitable for us to performs the service during the rain.
  • For interior detailing services we can come out during light drizzle
Are you open in the winter?
We operate all year long. However, we are unable to work in extreme weather conditions such as heavy rain, snow, and temperatures below freezing. If it is not raining, snowing, or below 32 degrees, we are open for business.
How often should i detail my vehicle?
For our Spruce-Up Plan members, we recommend having your vehicle washed every three weeks.

Our most of our exterior detail packages include Twelve-Month Sealer Wax, which as implied in the name only needs to be applied once a year. How often you maintain the wash between sealer wax application is a personal preference.

Interior detailing is also a personal preference. A soccer mom who also appreciates a clean interior will require interior detailing more frequently than someone who only uses their vehicle as a grocery getter.

Clay Bar. What is it? Do you use it?
Clay Bar is used to remove all contaminants embedded in your vehicles clear coat that a Hand Wash service cannot remove, allowing waxes to adhere better, last longer, and for polishes and buffer pads to glide across painted surfaces without picking up embedded grit.

We include a Clay Bar Treatment in all of our packages that feature Twelve-Month Sealer Wax or Paint Correction.

Can you fix scratches in paint?
If you cant feel a scratch with your fingernail, the scratch can be removed or significantly reduced with any of our packages featuring Spot Paint Correction, Hood Roof & Trunk Paint Correction, of Full Paint Correction.

Any of our paint correction services also remedies paint transfer from light brushes with other vehicles, & plastic or painted poles.

Do you steam clean/shampoo carpets & seats?
We offer carpet and seat shampoo in many of our packages. We will remove as much of the stains and ground-in dirt as possible using quality shampoos and a heated extractor carpet-cleaning machine. Heated extraction is the most effective method of deep cleaning your vehicles carpet fibers and cloth upholstery.
Auto Detailing Glossary
Biodegradable
  1. Used to describe chemicals and products easily broken down, causing no harm when exposed the environment.

Body Shop Safe

  1. Describes products and chemicals that will not cause unwanted side effects when used in the same area as a body shop or paint booth.

Brake Dust

  1. Residue builds on a vehicles wheel areas up from the brake rotor and pads.

Clay Bar

  1. Clay Bar is used to remove all contaminants embedded in your vehicles clear coat that a Hand Wash service cannot remove, allowing waxes to adhere better, last longer, and for polishes and buffer pads to glide across painted surfaces without picking up embedded grit.

Clear Coat

  1. The top layer of clear paint on a vehicle, this layer is where light scratched, and other imperfections occur if not appropriately maintained with Wealer Waxes & proper maintenance wash techniques. Paint Correction will reverse most in the paint.

Compound

  1. Used the describe both the action and the aggressive abrasive paste used in the paint correction process to remove noticeable defects in the paint or clear coat.

Contaminant

  1. Unwanted particles rested or embedded, on any part of a vehicle that. Removed through various cleaning processes

Degreaser

  1. A solvent designed to break down oil and grease buildup from a surface.

Dressing

  1. A product designed to shine, condition and protect rubber, plastic, or vinyl surfaces.

Fabric Protection

  1. An invisible spay on protectant that when applied prevents liquids from absorbing into cloth fabrics.

Ghosting

  1. Noticeable marks left behind on a vehicles pant after the removal of a sticker or decal. Ghosting is a result of the area around the sticker fading from exposure to the sun. Reversed with paint correction.

Grit Guard

  1. A plastic screen placed at the bottom of a car wash bucket, preventing carwash mitts from exposure to the dirt and particulates that settle at the bottom of a wash bucket during the Hand Wash process.

Headliner

  1. The fabric on a vehicle’s interior roof.

Holograms

  1. Noticeable unwanted 3D marks, also known as buffer tails, left behind from improper use of a buffer during paint correction.

Leather Cleaner

  1. A pH balance product designed to remove dirt and oil buildup leather surfaces safely.

Leather Conditioner

  1. A lotion designed to restore the leathers natural oils, leaving it soft, supple, and prevents aging cracks.

Microfiber

  1. A synthetic fabric blend designed to provide optimum absorption and surface cleaning.

Orange Peel

  1. A bumpy-wavy texture on a vehicles paint that resembles an orange’s skin inhibiting reflective properties

Overspray

  1. Airborne particulates from newly painted bridges, buildings, ships or pavement which bond to your vehicles exterior surfaces.

Oxidation

  1. The dull, chalky appearance on, paint, & trim as a result of prolonged exposure to UV rays without proper protection.

Paint Correction

  1. A broad term used to describe the multi-step process used to remove imperfections in paint such as oxidation, light-moderate scratches, swirl marks, holograms, paint transfer, ghosting, and pigtails.

Pigtails

  1. Light to moderate scratches, in a swirly pattern resembling a pig’s curly tail, usually caused by a dirty buffer pad used during the paint correction process or Sealer Wax application.

Polish

  1. A product with abrasive particles used to restore a surface such as paint or polished metal by removing light to moderate imperfection.

Rail Dust

  1. Orange rust like spots embedded deep into the vehicles paint, caused by commercial transport or brake pads. Highly visible on white vehicles, removed with Overspray Removal

Shampoo

  1. The action of applying appropriate cleaners to a stained or soiled surface, scrubbing, a removing the broken down stain and dirt threw heated extraction or steam cleaning.

Swirls

  1. Light Imperfections on the surface of a vehicle’s paint, only visible under direct lighting, resembling a spider web.

Touch-Up Spray

  1. A spray designed to encapsulate dirt particles for safe removal with little to no water usage.

Twelve-Month Sealer Wax

  1. An aircraft grade polymer sealant designed provide your vehicles paint with a year’s worth of protection from UV rays, bugs, bird droppings, & almost anything else the road can throw at it.

Two Bucket Method

  1. The method of using a separate bucket to wash the vehicles body and wheel area to avoid contaminating the brushes and wash mitts used on the vehicles paint with the heavy grime removed during wheel area cleaning.

Water Marks

  1. Calcium deposits that are left behind when hard water evaporates on a vehicle before drying. These can require extensive paint correction to reverse if not caught in time.